Winkr Privacy Policy – How We Protect Your Data

1 Introduction

This Privacy Policy describes how Winkr collects, uses, stores, and protects the personal data of players who use the Winkr platform, including the website at winkr.win and the Winkr mobile application. We are committed to handling your personal information responsibly and transparently.

This policy applies to all users of the Winkr platform, including registered account holders and visitors who browse the site without registering. References to "Winkr", "we", "us", or "our" throughout this document refer to the platform and its operators. References to "you" or "player" mean any person whose data is collected through use of the platform.

This Privacy Policy should be read alongside the Winkr Terms and Conditions and Responsible Gaming policy. Together, these three documents form the complete framework governing your relationship with Winkr. We recommend bookmarking this page and reviewing it periodically, as it may be updated from time to time.

2 Data We Collect

Winkr collects the following categories of personal data depending on how you interact with the platform:

We do not intentionally collect sensitive categories of data such as religious beliefs, political opinions, or health information. If any such data is incidentally shared with us, it is not processed or retained beyond the immediate support interaction.

3 How We Collect Your Data

Winkr collects your data through the following channels:

• Direct interactions: When you fill in your registration details, make a deposit or withdrawal, contact customer support, or update your account settings.
• Automated technologies: When you visit the platform, our servers automatically log technical data such as your IP address, browser type, and device information. Cookies and similar tracking technologies also collect usage data as you navigate the site.
• Third-party providers: We may receive data from payment processors such as JazzCash, Easypaisa, and Raast in connection with transaction processing, as well as from identity verification services used to confirm your details.

In all cases, we collect data only for specific, defined purposes and do not collect more than is necessary for those purposes.

4 How We Use Your Data

The personal data collected by Winkr is used for the following purposes:

• To create and manage your Winkr account and verify your identity.
• To process deposits and withdrawals in PKR via JazzCash, Easypaisa, Raast, bank transfer, cards, and mobile wallets.
• To settle bets and game results and credit winnings to your account balance.
• To provide customer support and respond to your queries or complaints.
• To send you account-related communications such as deposit confirmations, withdrawal updates, and security alerts.
• To send promotional communications about bonuses and offers — only if you have opted in to marketing messages.
• To monitor platform activity for fraud prevention, security purposes, and enforcement of the Terms and Conditions.
• To comply with responsible gaming obligations, including tracking session activity and applying limits requested by players.
• To improve the platform by analysing usage patterns and identifying technical issues.

5 Legal Basis for Processing

Winkr processes your personal data on the following legal bases:

• Contractual necessity: Processing required to operate your account, process payments, and deliver the services you have signed up for.
• Legitimate interests: Processing carried out for fraud prevention, platform security, and improving our services — where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications, which requires your opt-in and can be withdrawn at any time.
• Legal obligation: Processing required to comply with applicable legal and regulatory obligations, including identity verification and anti-fraud checks.

6 Sharing Your Data

Winkr does not sell your personal data to third parties. We share your data only in the following limited circumstances:

• Payment providers: Your financial data is shared with JazzCash, Easypaisa, Raast, and other payment processors solely for the purpose of processing your transactions. These providers handle your data under their own privacy policies and are contractually bound to use it only for payment processing.
• Identity verification services: Where we are required to verify your identity, your identity documents may be shared with third-party verification providers. These providers are authorised only to confirm your identity and not to retain or use your data for any other purpose.
• Technology and hosting providers: Our platform runs on third-party infrastructure. Service providers involved in hosting, maintenance, and technical operations may have limited access to data as part of their services and are bound by strict confidentiality obligations.
• Legal requirements: We may disclose your data if required to do so by law, court order, or in response to a legitimate request from a relevant authority in connection with fraud investigation or other legal proceedings.

In all cases of third-party sharing, we ensure that appropriate data protection measures are in place. We do not transfer your data to parties in other countries without ensuring equivalent protections apply.

7 Payment Data and Financial Information

All financial transactions on Winkr are denominated in PKR. When you make a deposit or request a withdrawal via JazzCash, Easypaisa, Raast, bank transfer, or card, the relevant payment provider processes your transaction. Winkr stores a record of your transaction history — including amounts, dates, and methods — for account management and fraud prevention purposes.

We do not store full card numbers or mobile wallet PINs on our systems. Payment credentials are handled directly by the respective payment providers in accordance with their own security standards. If you believe there has been an unauthorised transaction on your account, please contact our support team immediately.

8 How Long We Keep Your Data

Winkr retains your personal data for as long as your account remains active and for a reasonable period after account closure to meet our legal and operational obligations. The general retention guidelines we follow are:

• Account and identity data: Retained for the lifetime of the account and for a period following closure as required for legal compliance and dispute resolution.
• Transaction records: Retained for a minimum of five years to support financial record-keeping obligations.
• Support communications: Retained for up to two years following the resolution of a query or complaint.
• Marketing preferences: Retained until you withdraw consent or delete your account, whichever is earlier.
• Technical and usage data: Retained in aggregated or anonymised form for platform improvement purposes with no fixed retention period.

When data is no longer needed, it is securely deleted or anonymised so that it can no longer be linked back to you.

9 How We Protect Your Data

Winkr takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your information from unauthorised access, loss, alteration, or disclosure:

• Data transmitted between your device and the Winkr platform is encrypted using industry-standard TLS (Transport Layer Security) protocols.
• Access to personal data within Winkr's systems is restricted to authorised staff on a need-to-know basis.
• Account access is protected by password authentication. We recommend using a strong, unique password and not sharing it with anyone.
• Systems are monitored continuously for unusual activity that may indicate a security incident or attempted breach.
• In the event of a data breach that may affect your rights, we will notify you as promptly as practically possible.

While we do everything reasonable to protect your data, no system connected to the internet can be guaranteed 100% secure. You also play a role in keeping your account safe — please ensure your device is secure and your login credentials are not shared with others.

10 Cookies and Tracking Technologies

Winkr uses cookies and similar technologies to operate the platform and improve your experience. A cookie is a small file stored on your device that helps the platform remember information about your visit.

We use the following types of cookies:

• Essential cookies: Required for the platform to function. These handle session management, login state, and security. You cannot opt out of these without affecting your ability to use the platform.
• Functional cookies: Remember your preferences such as language settings, preferred payment method, and display options.
• Analytics cookies: Collect aggregated data about how players use the platform so we can identify areas for improvement. This data does not identify you personally.
• Session cookies: Temporary cookies that expire as soon as you close your browser, used to maintain your session during active use.

You can manage cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling essential cookies may affect your ability to log in or use certain features of the platform.

11 Your Privacy Rights

As a Winkr player, you have the following rights in relation to your personal data:

• Right of access: You can request a copy of the personal data we hold about you at any time.
• Right to rectification: If any of the data we hold is inaccurate or incomplete, you can ask us to correct it.
• Right to erasure: You can request deletion of your personal data where we no longer have a legitimate reason to retain it. Note that we may be required to retain certain records for legal or compliance reasons.
• Right to restrict processing: In certain circumstances, you can ask us to limit the way we process your data while a dispute or query is being resolved.
• Right to data portability: You can request that we provide your data in a structured, commonly used format where technically feasible.
• Right to withdraw consent: Where processing is based on your consent (for example, marketing messages), you can withdraw that consent at any time without affecting the legality of prior processing.
• Right to object: You can object to processing carried out on the basis of legitimate interests, in which case we will review whether our interests are overridden by your rights.

To exercise any of these rights, please contact our support team through your account dashboard or by writing to [email protected]. We aim to respond to all data rights requests within a reasonable timeframe.

12 Minors and Under-18 Protection

Winkr is strictly an adult platform for players aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has registered or submitted personal data, we will close the account and delete the associated data as promptly as possible.

If you are a parent or guardian and believe that a person under 18 in your care has registered on Winkr, please contact our support team immediately so we can take appropriate action. We take underage access seriously and act on all such reports without delay.

13 Updates to This Policy

Winkr reserves the right to update this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page. Where practical, we will also notify registered players via their account contact details.

It is your responsibility to check this page periodically. Continuing to use the Winkr platform after an updated Privacy Policy has been published constitutes your acceptance of the changes. If you do not agree with any updates, you should stop using the platform and contact support to request account closure.

Minor clarifications — such as correcting typographical errors or improving the clarity of existing statements without changing their substance — may be made without prior notice.

14 Contact Us About Privacy

If you have any questions, concerns, or requests related to this Privacy Policy or the way Winkr handles your personal data, please get in touch with us. We are committed to responding to all privacy-related enquiries promptly and transparently.

You can reach our support team through the support section in your account dashboard. Our team is available around the clock to assist with privacy queries, data requests, and any concerns about how your information is being used.

You may also write to us directly at: [email protected]